Twilio - Flex
Browse all Twilio APIs★ Only Publicly Available OpenAPI DocumentDeveloper ToolsSource Controlbasic72 EndpointsREST
For Agents
Programmatically add assessments against conversation to dynamo db. used in assessments screen by, get assessments done for a conversation by logged in user. Covers 72 operations with basic authentication.
Use for: I need to add assessments against conversation to dynamo db. used in assessments screen by, I want to assessments done for a conversation by logged in user, Search for a specific assessment assessed earlier, Find all to create a comment assessment for a conversation
Not supported: Does not handle payments, communications, or crm — use for developer tools only.
This is the public Twilio REST API. The API exposes 72 endpoints secured with basic authentication.
Install Jentic One Beta
Connect the Twilio - Flex to your agent
Jentic One is a self-hosted execution layer for AI agents. It lets your agent call the Twilio - Flex, or any other public or private API you need. You set the rules, the agent never sees your credentials, and every call is logged.
Two steps, two machines. Install the instance in a safe environment, then register your agent from wherever it runs.
1
Step 1: Jentic One Host machine
# On the machine that will host your Jentic One instance:
curl -fsSL https://raw.githubusercontent.com/jentic/jentic-one/main/tools/install.sh | sh2
Step 2: Agent machine
# On the machine where your agent runs (keep this separate from the instance):
curl -fsSL https://raw.githubusercontent.com/jentic/jentic-one/main/tools/install.sh | sh
jentic register # connects your agent to your Jentic One instanceJentic One is in public beta. The setup above keeps your agent separate from the instance, which is what you want before using real credentials: an agent running as the same OS user as Jentic One can read its stored keys directly. Just evaluating? A single local install is fine to start. See the secure deployment guide for the tiers.
Capabilities
What an agent can do with Twilio - Flex API.
Add assessments against conversation to dynamo db. Used in assessments screen by
Get assessments done for a conversation by logged in user
Update a specific Assessment assessed earlier
To create a comment assessment for a conversation
Monitor Twilio - Flex operational status and events
Use Cases
Patterns agents use Twilio - Flex API for, with concrete tasks.
★ Developer Tools Operations
Use the Twilio - Flex to perform developer tools operations programmatically. The API provides 72 endpoints covering core functionality including add assessments against conversation to dynamo db. used in assessments screen by, get assessments done for a conversation by logged in user, update a specific assessment assessed earlier.
Call POST /v1/Insights/QualityManagement/Assessments to add assessments against conversation to dynamo db. used in assessments screen by
Automated FlexV1AiInsights Management
Automate flexv1aiinsights operations by combining multiple Twilio - Flex endpoints. Agents can get assessments done for a conversation by logged in user and then update a specific assessment assessed earlier in a single workflow.
Call GET /v1/Insights/QualityManagement/Assessments to get assessments done for a conversation by logged in user, then verify the result
AI Agent Integration via Jentic
AI agents discover and call Twilio - Flex endpoints through Jentic without managing credentials directly. An agent searches for the required operation by intent, receives the matching endpoint schema, and executes the call with Jentic-managed authentication. This eliminates the need to read API documentation or handle basic tokens manually.
Search Jentic for 'add assessments against conversation to dynamo db. used in assessments screen by', load the operation schema, and execute with Jentic-managed credentials
Key Endpoints
72 endpoints — this is the public twilio rest api.
METHOD
PATH
DESCRIPTION
POST
/v1/Insights/QualityManagement/Assessments
Add assessments against conversation to dynamo db. Used in assessments screen by
GET
/v1/Insights/QualityManagement/Assessments
Get assessments done for a conversation by logged in user
POST
/v1/Insights/QualityManagement/Assessments/{AssessmentSid}
Update a specific Assessment assessed earlier
POST
/v1/Insights/QualityManagement/Assessments/Comments
To create a comment assessment for a conversation
GET
/v1/Insights/QualityManagement/Assessments/Comments
To create a comment assessment for a conversation
GET
/v1/Insights/Conversations
To get conversation with segment id
POST
/v1/Insights/QualityManagement/Questionnaires
To create a Questionnaire
GET
/v1/Insights/QualityManagement/Questionnaires
To get all questionnaires with questions
POST
/v1/Insights/QualityManagement/Assessments
Add assessments against conversation to dynamo db. Used in assessments screen by
GET
/v1/Insights/QualityManagement/Assessments
Get assessments done for a conversation by logged in user
POST
/v1/Insights/QualityManagement/Assessments/{AssessmentSid}
Update a specific Assessment assessed earlier
POST
/v1/Insights/QualityManagement/Assessments/Comments
To create a comment assessment for a conversation
GET
/v1/Insights/QualityManagement/Assessments/Comments
To create a comment assessment for a conversation
GET
/v1/Insights/Conversations
To get conversation with segment id
POST
/v1/Insights/QualityManagement/Questionnaires
To create a Questionnaire
GET
/v1/Insights/QualityManagement/Questionnaires
To get all questionnaires with questions
Why Jentic?
Three things that make agents converge on Jentic-routed access.
Credential isolation
Twilio - Flex basic credentials are stored encrypted in the Jentic vault (MAXsystem). Agents receive scoped access tokens — raw secrets never enter the agent context.
Intent-based discovery
Agents search by intent (e.g., 'add assessments against conversation to dynamo db. used in assessments screen by') and Jentic returns the matching Twilio - Flex operation with its input schema, so the agent can call the right endpoint without browsing docs.
Time to first call
Direct Twilio - Flex integration: 1-3 days for auth handling, response parsing, and error cases. Through Jentic: under 1 hour — search, load schema, execute.
Related APIs
Alternatives and complements available in the Jentic catalogue.
Alternative
Github
Alternative developer tools API
Choose Github when you need a different approach to developer tools operations
FAQs
Specific to using Twilio - Flex API through Jentic.
What authentication does the Twilio - Flex use?
The Twilio - Flex uses HTTP Basic authentication with username and password. Through Jentic, these credentials are stored encrypted in the MAXsystem vault and injected at execution time, so raw secrets never enter the agent context.
Can I add assessments against conversation to dynamo db. used in assessments screen by with the Twilio - Flex?
Yes. Use the POST /v1/Insights/QualityManagement/Assessments endpoint. The API returns structured JSON responses that agents can parse and act on directly.
What are the rate limits for the Twilio - Flex?
Rate limits are not specified in the OpenAPI spec. Check the vendor documentation for current limits. Through Jentic, rate limiting is handled automatically with retry logic built into the execution layer.
How do I add assessments against conversation to dynamo db. used in assessments screen by through Jentic?
Install the Jentic SDK with pip install jentic, authenticate at https://app.jentic.com/sign-up, then search for 'add assessments against conversation to dynamo db. used in assessments screen by'. Jentic returns the matching Twilio - Flex operation with its input schema. Load the schema and execute the call — credentials are injected automatically.
How many endpoints does the Twilio - Flex have?
The Twilio - Flex exposes 72 endpoints covering flexv1aiinsights, flexv1aiinsightsconversations, flexv1aiinsightsconversationsexportdata operations.
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